Support

We are passionate about customer support. Our goal is to set a new standard for Customer Service for Health Information Technology.

Time is your most valuable asset – too valuable for you or your staff to be on hold or wait for a return call when you have an important question.

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features

Every Pain Care Select EHR customer receives in our standard-setting Customer Support at no additional charge:

  • Live US-based customer support from our employees
  • On call support 24 hours a day, 365 days a year
  • Monthly online web training
  • Free scheduled personalized training
  • Automatic product updates
  • Tier IV redundant data storage
  • System availability guarantee
  • Ongoing free customization

Word on the Street

The support department is excellent. They always answer the phone, try to help, solve the problem before they give you a ticket for the issue. The department keeps you updated with email as to where they are on solving the issue. That is truly SUPPORT.

Marilyn H, Heart Group of Broward

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